In this final project, you’ll design an omni-channel integration plan for a retail or e-commerce brand.
Steps:
1.Choose your brand (real or hypothetical).
2.Map all sales and communication channels.
3.Plan integrations for data, inventory, and CRM.
4.Design a unified customer experience flow.
5.Present your launch plan and KPIs.
1. Introduction to Omni-Channel Retail
0/4
2. Integrating Online & Offline Sales Channels
0/4
3. Using Technology for Integration
0/4
4. Customer Journey Mapping Across Channels
0/4
5. Data Integration & Unified Analytics
0/4
6. Marketing for Omni-Channel Retail
0/4
7. Capstone — Create an Omni-Channel Strategy
0/3